RETURNS POLICY

Products must be returned within 30 days of delivery. 

Returned products must be unworn, unwashed, unaltered.

Returned products must have all the original labels attached and be in their original packaging. 

HOW TO ASK FOR A CHANGE

  1. Complete the online Return procedure by entering your account and clicking on "My orders". Click on the button "Return Product/s" next to your order code, and follow the instruction until your return has been correctly registered;
  2. Print the Return form, and insert it inside the package. On the Return form, circle the option "Change Product", and insert the details of the new product you wish to get;
  3. Ship your return at the following address: Jesurum S.r.l. Via Ungaresca 42 - Maron di Brugnera 33070 (Pordenone) Italy

The module is also available HERE .

Please note that some products come in one size/colour/length only. These products can therefore not be changed for a different size/colour/length/etc. If you wish to change such a product, we invite you to contact eshop@jesurum.it

RETURN SHIPPING EXPENSES

The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. However, Jesurum eshop will pay to ship the new product/s to you, as soon as your return will have been received and processed by our warehouse.